Customer Service Representative

  • Dayton, OH
  • USA

DAYTON LAMINA™ is an international manufacturing company with approximately 1,500 employees and $200+ million annual sales. We are the worldwide industry leader in the production of catalog and special metal forming tools.

Summary:

The Customer Service Representative (CSR) will be responsible for the successful servicing of customer orders. Responsibilities include receiving, processing, interpreting, and resolving all incoming order requests and order-related inquiries. The successful candidate will have a minimum of 2 years of experience in a Customer Service role, strong analytical skills and problem solving skills. This is a hybrid role with time in the office and work from home.

Qualifications:

  • Minimum of HS diploma/GED with a bachelor degree in business/communications preferred
  • Strong analytical and problem solving skills
  • Strong communication skills within multiple channels of business environment
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Ability to multi-task in a fast-paced environment with attention to detail
  • Team Player with past success working in a team environment
  • Familiarity with ERP & CRM systems; JD Edwards and Sales Force preferred

Responsibilities:

  • Timely management of all customer's requests and inquiries
  • Ability to read and understand purchase orders
  • Excellent follow-up skills, organizational skills and communication abilities
  • Team oriented with ability to effectively interact within multiple departments
  • Product knowledge
  • Troubleshooting customer account activities with resolution

We offer competitive wages, an excellent benefits package, including a contributory 401(K) and tuition reimbursement. New employees are eligible for merit based pay increases every 90 days from the date of hire.

Qualified candidates should submit their resume to jobs@daytonprogress.com

OR Apply in person Monday-Friday, 8:30am-4:30pm at:

500 Progress Road
Dayton, Ohio 45449

EOE/M/F/V/D